Terms & Conditions

1. Acceptance of Terms

By accessing our facility, purchasing a membership, booking a coaching session, using our website (titanz.net), or otherwise engaging with our services, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, do not use our services.

2. Eligibility & Account

You must be at least 18 years old to enter into a membership agreement on your own. Minors between 16 and 17 must have a parent or legal guardian sign on their behalf. You are responsible for keeping your account information current and accurate, and for maintaining the security of any access credentials, key fobs, or codes issued to you.

3. Memberships & Services

3.1 Membership Plans

We offer several membership tiers (Core, Elite, Student, Family, etc.). Specific benefits, access hours, guest privileges, and included services are described in your signup agreement and on our website. Titanz reserves the right to modify plan features, class schedules, and facility offerings at any time. We will make reasonable efforts to notify you of material changes.

3.2 Coaching & Training Services

1-on-1 training, semi-private sessions, and coaching programs (including nutrition, programming, and check-ins) are separate services from membership and are governed by the specific package terms you agree to at purchase. Sessions must be booked in advance and are subject to trainer availability.

3.3 Free Trial Passes & Assessments

Free trial passes and Free Physique & Performance Assessments are promotional offers subject to availability. One free trial per person, per household. Trial and assessment recipients agree to the same facility rules and waiver of liability that apply to members.

4. Payments & Billing

• Membership dues, coaching packages, and any other fees are billed according to the schedule in your signup agreement
• Recurring memberships auto-renew until cancelled per Section 5
• You authorize us to charge the payment method on file for all fees, including any late or declined-payment fees
• If a payment fails, you are responsible for updating your payment method within 7 days; unresolved balances may result in suspended access
• All fees are non-refundable except where required by law or expressly stated in your agreement
• Prices are subject to change with 30 days' notice for existing members

5. Cancellation & Freeze Policy

5.1 Cancellation

You may cancel your membership per the cancellation terms in your signup agreement. Written notice is required (email to [email protected] or the online cancellation form). Cancellations take effect at the end of the current billing period; no partial refunds are issued.

5.2 Freeze / Hold

Members may request to freeze their membership for a limited period (per the terms of your specific plan). Frozen memberships may be subject to a nominal hold fee. Contact us at (770) 525-7387 to arrange a freeze.

5.3 Coaching Package Cancellation

Coaching packages are non-refundable once services begin. If you need to pause your program due to injury or medical reasons, contact your coach or our team to discuss options.

6. Facility Rules & Conduct

To keep the facility safe, welcoming, and functional for everyone, all members and guests must:

• Wear appropriate athletic attire and closed-toe shoes
• Use a towel and wipe down equipment after use
• Re-rack weights and return equipment to its proper place
• Respect other members, staff, and coaches at all times
• Follow all posted signage, staff instructions, and safety protocols
• Not use another member's key fob or share access credentials
• Not photograph or record other members without their consent
• Not sell, promote, or solicit products or services on the premises without written permission
• Not engage in personal training of non-members for compensation without express written approval

Violation of facility rules, harassment of members or staff, or behavior deemed unsafe or disruptive may result in suspension or termination of your membership without refund.

7. Health & Assumption of Risk

You represent that:

• You are physically able to engage in exercise and have consulted with a physician if you have any condition that could be aggravated by physical activity
• You will disclose any relevant medical conditions, injuries, or medications to your coach or trainer
• You will stop exercising immediately and inform staff if you experience pain, dizziness, or other symptoms
• You use all equipment, sauna, and recovery areas at your own risk and in accordance with posted instructions

8. Release & Waiver of Liability

To the fullest extent permitted by Georgia law, you release, waive, and discharge Titanz Fitness, its owners, officers, employees, coaches, trainers, contractors, and affiliates (collectively, "Released Parties") from any and all claims, demands, actions, or causes of action arising out of or related to any injury, illness, disability, death, or property damage sustained while using the facility, equipment, programs, or services — including claims arising from ordinary negligence of the Released Parties.

This release applies to you, your heirs, executors, administrators, and assigns. It does not release the Released Parties from liability for gross negligence, willful misconduct, or any other conduct that cannot be released under applicable law.

A separate, more detailed liability waiver is signed at membership signup and is incorporated into these Terms by reference.

9. Personal Property

Titanz Fitness is not responsible for lost, stolen, or damaged personal property brought onto the premises. Use lockers at your own risk. Do not leave valuables unattended. Any items left behind may be discarded or donated after 14 days.

10. Intellectual Property

All content on our website, in our coaching materials, programs, videos, workouts, and other materials — including logos, text, graphics, images, and software — is the property of Titanz Fitness or its licensors and is protected by copyright, trademark, and other laws. You may not reproduce, distribute, resell, or create derivative works from any of our content without our prior written consent.

Coaching materials, custom programs, and nutrition plans provided to you are for your personal use only and may not be shared, sold, or distributed.

11. Website Use & Prohibited Activities

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to any portion of the site, servers, or connected systems
• Interfere with the site's operation, security, or availability
• Use automated tools (bots, scrapers) to collect information from the site without permission
• Post or transmit malicious code, spam, or misleading content
• Impersonate any person or entity

12. SMS & Marketing Communications

By providing your phone number and opting in, you consent to receive SMS/text messages from Titanz Fitness related to appointments, memberships, and promotional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Full details are in our Privacy Policy.

By providing your email, you consent to receive email communications, including transactional (account-related) messages and, if you opt in, marketing messages. You may unsubscribe from marketing emails at any time via the link at the bottom of any marketing email.

13. Third-Party Services

We use third-party services (payment processors, scheduling software, CRM, email/SMS providers, analytics) to operate our business. Your interactions with those services may be governed by their own terms and privacy policies. We are not responsible for the acts or omissions of third-party providers.

14. Limitation of Liability

In no event will we be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, or data, even if advised of the possibility of such damages.

15. Indemnification

You agree to indemnify, defend, and hold harmless Titanz Fitness and the Released Parties from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the facility or services, your violation of these Terms, or your violation of the rights of any third party.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or your use of our services will be resolved in the state or federal courts located in Cobb County, Georgia, and you consent to personal jurisdiction there.

Before filing any formal legal action, you agree to first attempt to resolve the dispute informally by contacting us at [email protected] and allowing 30 days for good-faith resolution discussions.

17. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top reflects the most recent revision. For material changes, we'll provide additional notice (email, in-facility signage, or SMS if appropriate). Continued use of our services after changes take effect means you accept the updated Terms.

18. Contact Us