Privacy Policy

1. Who We Are

This Privacy Policy applies to Titanz Fitness ("we," "us," "our"), located at 1834 S. Cobb Industrial Blvd, Smyrna, GA 30082. It covers information collected through our website (titanz.net), our funnels and landing pages, in-facility interactions, and any related services.

2. Information We Collect

We collect information in a few different ways depending on how you interact with us.

Information You Provide Directly

• Contact details: name, email, phone number, mailing address
• Membership & billing information: plan selected, payment card or bank details (processed by our payment processor, not stored on our servers)
• Health & fitness data: goals, injury history, InBody body-composition scans, progress photos you share, and other information you voluntarily provide to your coach or trainer
• Emergency contact information
• Communications: messages you send us by form, email, text, or phone

Information Collected Automatically

• Device and browser type, IP address, referring URL, pages visited, and time on site
• Check-in records and facility access logs (via key fob or code)
• Interactions with our emails (opens, clicks) and text messages

Information From Third Parties

• Our advertising and analytics partners (e.g., Meta, Google) may share aggregate data about how you found us
• Our CRM (GoHighLevel / LeadConnector) processes form submissions and stores contact records on our behalf

3. How We Use Your Information

We use the information we collect to:

• Set up and manage your membership, coaching program, or trial
• Process payments and send billing communications
• Deliver coaching, programming, nutrition guidance, and progress tracking
• Respond to inquiries, booking requests, and support questions
• Send appointment reminders, class updates, and account notifications
• Send marketing communications about promotions, new services, or events (only when you've opted in)
• Improve our website, offers, and member experience
• Comply with legal obligations and enforce our Terms & Conditions
• Protect the safety of our members, staff, and facility

4. SMS & Text Message Communications

When you opt in to text messages from Titanz Fitness (via a form, in person, or by texting us first), we may send:

• Appointment and class reminders
• Membership and billing notifications
• Promotional offers, event announcements, and new-service updates

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message from us. Reply HELP for assistance, or contact us at (770) 525-7387.

We do not share, sell, or rent your mobile phone number or SMS consent data to third parties for marketing purposes. Carrier-related information is handled per our SMS provider's terms.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, measure site performance, and personalize your experience. This includes:

• Essential cookies that make the site work (e.g., form functionality, session management)
• Analytics cookies (Google Analytics, Meta Pixel, etc.) that help us understand how visitors use the site
• Advertising cookies that let us show relevant ads on other platforms and measure their performance

You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

6. How We Share Information

We do not sell your personal information. We share it only with:

• Service providers who help us operate the business (payment processors, CRM, email/SMS platforms, scheduling software, analytics providers, hosting) — all bound by confidentiality obligations
• Coaches and trainers assigned to you, so they can deliver your program
• Advertising partners in aggregated or hashed form for campaign performance
• Legal and safety — if required by law, subpoena, or to protect the rights, safety, or property of Titanz Fitness, our members, or the public
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you

7. Data Retention

We keep your information for as long as you are a member, participant, or contact, and for a reasonable period afterward to meet legal, accounting, tax, and business obligations. When we no longer need it, we delete or anonymize it.

8. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. Payment card details are handled through PCI-compliant processors and are not stored on our servers. No method of transmission or storage is 100% secure, but we work hard to protect what you share with us.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time
• Request that we not sell or share your information (we don't sell it)

To exercise any of these rights, email us at [email protected] or call (770) 525-7387. We may need to verify your identity before responding.

10. Children's Privacy

Our services are intended for individuals aged 16 and older, with parental consent required for minors under 18. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us information, contact us and we will delete it.

11. Third-Party Links

Our website may link to third-party sites (social media, partner services, etc.). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll change the "Last Updated" date at the top and, for material changes, provide additional notice (email, banner, or SMS if appropriate). Continued use of our services after changes take effect means you accept the updated policy.

13. Contact Us